Refund Policy

Last Updated: 2023-10-10 23:53:46

At CTRACE SOFT SOLUTIONS PRIVATE LIMITED, we strive to provide our customers with high-quality products and services. We understand that there may be situations where you need to request a refund. This policy outlines the terms and conditions for requesting a refund from us.

1. Eligibility for Refund

We offer refunds under the following circumstances:

Product/Service Not Delivered: If you have paid for a product or service, and it has not been delivered within the specified timeframe, you may be eligible for a refund.

Product/Service Defect: If you receive a product or service that is defective or does not meet the promised specifications, you may request a refund.

Cancellation : If you cancel a product or service subscription within the specified cancellation period and meet the terms of our cancellation policy, you may be eligible for a refund.

2. Refund Request Process

To initiate a refund request, please follow these steps:

- Contact our customer support team at [email protected] and provide them with the necessary details, including your order number, the reason for the refund, and any supporting documentation.

- Our customer support team will review your request and may require additional information to process your refund.

- We will notify you of the approval or rejection of your refund request.

3. Refund Processing Time

Refunds will be processed within 2 working days of approval. The actual time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

4. Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible for any reason, we will work with you to find an alternative refund method.

5. Non-Refundable Items

Please note that certain products or services may be non-refundable, as indicated in their respective terms and conditions.

6. Contact Information

If you have any questions or concerns about our refund policy, please contact us at [email protected] .

7. Changes to the Refund Policy

We reserve the right to amend or update this refund policy at any time. Any changes made will be effective immediately and will be communicated through our website or other appropriate channels.

By engaging with our products and services, you agree to abide by the terms and conditions outlined in this refund policy.

Email: [email protected] Address: 402, MK chambers, Himayath nagar, Hyderabad-500029